Near death experience!!! 2 weeks ago we used flixbus to get from Lyon to Barcelona. It set off at 14:00 and was meant to arrive in Barcelona at 22:40. We had decided last minute to get the bus as our trains had been delayed, so this was a quicker option. Worst decision ever! We had been up since 4:30AM to travel from Paris to Barcelona. The bus driver took a different route due to roads being closed which meant it added an extra hour to our journey, which we didn’t mind. But he started taking wrong turns and asked passengers for directions! We ended up getting lost in the French Pyrenees, and on roads which were not made for buses especially at night in the pitch black. At one point the bus ended up in a ditch on one of the mountains, everyone had to get off while the driver moved the bus so it didn’t roll down the mountain. No one on the bus spoke English so we had to use google translate to understand what was happening - which was challenging since the bus wifi didn’t work and there was bad/no signal in the mountains. This caused more distress. There were countless near misses of the bus nearly driving off the steep drops of the mountains. We finally arrived in Barcelona at 6AM the next morning! This meant we had lost a night in Barcelona but also a day as we slept for most of the next day. As we had been awake for 26 hours and couldn’t sleep on the bus since we were so scared and anxious. We emailed flixbus asking for some compensation for the distress caused but they have not replied. Very disappointing and traumatic!
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
