On July 7th, my family traveled from Lisbon (Portugal) to Faro (Portugal) using Flixbus. During the bus ride the driver had stopped the bus for a rest stop. We had exited the bus to use the restroom, as I was feeling unwell. When I exited the restroom my children informed me that the bus had completely left us BEHIND! It was like a worst nightmare come true. We had tried to contact customer support, but they of no help to us at all, being completely rude and unhelpful giving us absolutely ZERO information about our belongings on the bus. So we decided to take an expensive uber all the way to faro from the rest stop, in order to catch the bus at faro before it had left to its next destination. We discovered at Faro that the Bus had already left back to Lisbon, and we still did not know where our luggage was located, this ended up derailing our whole vacation as we had plans to visit Spain, but we couldn't since our passports were on the bus. The customer support was compeletly usless and unhelpful even though we had provided them with all of the necessary information and completed the lost baggage form. We eventually traveled back to lisbon from faro by a Train this time! When we got back to the Lisbon Oriente station there was no lost and found department. We eventually tracked our exact bus, in order to talk with the driver individually, but he completely ignored me, shooing me away and closing the door and driving away without stating a clear word, let alone an explanation for our lost bags and passports. Clearly driver negligence. We had to cancel our reservations in Spain, and book new accommodations in Lisbon, as well as getting emergency passports since our flight back to the United States was deperating in the coming days, all while dealing with the poor customer service and very rude and arrogant flixbus drivers who gave us no information at all. We are now considering filing a damage claim for our lost baggage. We only chose flixbus because of their cheap price, next time me and my family travel we are taking a train 100 %, no matter the cost. A wonderful vacation we were having until it was ruined by Flixbus. NO FLIXBUS!!
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
