Driver scanned our tickets, then said we had way too much luggage. Tried to blackmail us for 500€. i tried calling customer support beforhand, 40 minutes with that lovely automated voice and crap music. Voice told me i could add more BAGS in the app, i could only add 1.... driver said bus was full, it was not at all. Then he tried blackmail and when we didnt pay he left 6 tourist stuck at AMS centraal at 23.15 in the night. Flixbus CS not owning the mistake because our trip had " started" even though we watched the bus drive away without us. CS at flixbus sucks. Avoid at all costs
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
