Worst transport service in existence. The bus broke down at 1:20am when our departure was at 22:40 pm on the night before (for which they were 20 minutes late by the way). We had to wait 2 hours for them to call the engineers fixing the bus and to fix the maintenance issue. Twenty minutes driving after that, the bus broke down again for another hour until they finally decided we should go to a nearby gas station and wait for a replacement bus. From 3:40am to now, 7:20am we finally had the confirmation that the replacement bus was arriving at only 9:15am, more than 5 whole hours. Mind you we should have already arrived at London Victoria Station at 8 in the morning and after we get the replacement we still have a 6 hour drive ahead of us. They said they did “everything they could” but only called those responsible for getting us a replacement bus ONCE. We tried to get a refund but they refused to permit us access to one and practically insulted us by stating “food and drinks are instead available on the bus for just £15” (not even true, we can’t buy anything on here). Aside from that the bus driver and other staff member are rude in the most unhinged way towards customers, yelling at one when the bus broke to “SIT DOWN” and judging another with just swear words for requesting a refund. They couldn’t go a single sentence in the entire time that I was on the bus without saying the F word, either amongst themselves or towards other customers. Oh and when another woman tried to enter the bus, they stated she didn’t have her ticket, refused her entry without actually questioning her, and told her to “eff off, idiot”. Absolutely no professionalism, just man-children working as the bus drivers and ticket inspectors. Completely unacceptable service and would never recommend to anyone. Wouldn’t wish this type of experience on my worst enemy.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
