The last couple of trips and support have only been pkss poor. Was charged twice for a ticket, support claimed it would be refunded by 3rd day, 4th day comes and still nothing. Write with live chat, I was told they would be back another 3 days time, and was asked to fill a form. Email support told me the same, 3 days would pass. Now it's been 7 days and still no refund and no further word from support in any shape, only "give it 3 days". On top of this, I paid extra for 1A seat, and someone else sat on my seat then refused to give it to me, I complained again (since I fkn paid extra for this!) Not a single __ was given. Now again, on my return trip, I was charged extra for a change, and was affirmed twice that I would have the same seat that I paid extra for, only to not give me that seat I paid extra for, and no apology, no refunds, no anything. The service on this has gotten absolutely rock bottom. Even fastfood will give you a better service. I can absolutely tell you to stay far from this disgusting practice of "service" as they literally don't care about you like they used to. The prices have risen for a worse service. STAY FAR from Flexbus!!
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
