Flixbus cancelled my 23.59 overnight service from London to Glasgow with three hours' notice, offering me a ticket on another service or a refund and saying I could apply for compensation for alternative transportation if required. Well, that was required! No suitable Flixbus services were available - the next one left London after 7am the next day - and all other overnight coaches were sold out. So I had to book a very expensive last minute train ticket and a VERY expensive last minute hotel - as a woman with luggage, I did not want to take my chances out on the London streets all night. Now, Flixbus haven't yet refunded my train and say they cannot refund my hotel since I did not travel with Flixbus - even though they did not offer me any suitable alternatives for travel or tell me why my bus was cancelled in the first place. The whole ordeal cost me almost £250, £280 if counting the original bus ticket (though thankfully that was refunded). They have no consideration for passengers' convenience, budgets, or safety, and their policies smack of a remarkable lack of care for women or the less able-bodied. What should have been an affordable, easy trip became a nightmare of expenses. Megabus have never caused me this problem and have always provided alternative solutions on the day when a bus goes wrong - this is absolutely shameful from Flixbus and I will never travel with them again unless full compensation is made and several of their internal policies change.EDIT: the ongoing customer service process is one of the slowest and most hostile I have experienced. Avoid at all costs.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
