I recently traveled with Flexibus from Newcastle to London Victoria, and it was my first—and definitely last—time using their service.From the start, the driver repeatedly insisted I pay extra for my bag, without even a greeting or explanation. My bag was well within the allowed size and weight (and smaller than other passengers’ luggage), but he refused to listen and demanded £12, which I had to pay on the spot with no receipt provided. I was in a rush to catch a flight, so I had no choice but to comply.After my journey, I contacted Flexibus customer service with proof of my bag’s size, the bank transaction, and their own luggage policy (which even shows the extra charge should have been much less). The agent I spoke to was extremely rude and dismissive, simply repeating that they couldn’t help because I didn’t have a receipt. When I asked to escalate the issue to a manager, I was flatly refused in a very rude and disrespectful way.I travel frequently and have never had such a negative experience with other companies like National Express—my bag is always accepted, even by airlines. The lack of professionalism and respect, from both the driver and customer service was shocking.Overall, this was a terrible experience. I felt overcharged, scammed, and completely disrespected. I will never use Flexibus again and would strongly advise others to be cautious.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
