I am deeply shocked and traumatized by the inhumane treatment I experienced on FlixBus Line 807 from Paris to Brussels.I had only a backpack and a little tote bag with some snacks and a bottle of water in it, so When I tried to board the bus, the driver ordered me to put my tote bag in the luggage hold. I calmly explained I have only some snacks and a bottle of water in this tote bag and that I have a medical condition and need to keep a snack and water with me in case my glucose drops or when I need to take my medicine.His response (the driver):“Either you do it and behave, or I won’t let you on the bus.”My friend then said:“It’s fine just leave it, I have a banana on me.”At that point, the other FlixBus staff member (the controller I guess) overheard and started acting very aggressively we got scared he’d get physical with us and started shouting in Arabic, demanding my friend dig out her banana from the bottom of her backpack and throw it away or put it in the tote back in the luggage hold as well,I repeated: “I’m sick, I need something with me in case I feel unwell.”His answer while shouting (the controller Arabic guy ) :“This isn’t an ambulance — then don’t take the bus.”This was more than unprofessional — it was abusive, humiliating, and discriminatory. I was mocked for having a health condition and threatened with being denied boarding, simply for needing access to a snack.FlixBus staff showed zero empathy, zero training, and zero decency.I will never use FlixBus again. What happened wasn’t just bad service — it was public humiliation and a complete disregard for medical safety.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
