My FlixBus ride from Oslo to Copenhagen (June 23, 2025) was cancelled just a few hours before departure — while I was already traveling from Stavanger. This left me stranded in Oslo overnight, forced to wait 17 hours instead of 3. Hostels didn’t allow check-in at night, bus terminals were closed, and I had no safe place to stay. I spent the entire night walking the city with my luggage, in total exhaustion.The next day, when I finally boarded the replacement bus, my ticket didn’t include a seat assignment. The driver told me to move from seat to seat for the entire journey whenever someone else showed up with a reservation. A 9-hour ride without a stable seat? Unacceptable.Despite clearly explaining all this, FlixBus refused any compensation. They sent a generic apology and nothing else. Not even a voucher.This was one of the worst travel experiences I’ve ever had. FlixBus takes no real responsibility for its passengers. I will never use this company again — and I strongly advise others to think twice before booking with them.UPDATE: FlixBus replied here saying they reached out to me. To be clear — no one contacted me after this review. They are referring to previous emails where they refused to take responsibility. This reply is misleading and does not reflect the actual customer experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
