I had to reschedule my FlixBus trip and had already paid extra cost to reserve a seat.After changing the date (at no extra cost), the system didn’t let me select a seat again — even though I had already paid for it — and I was automatically assigned a seat next to someone, despite many empty seats.I was issued a voucher instead of being allowed to reselect a seat.After contacting support, I was told I needed to cancel and rebook the same trip to apply the voucher to a seat selection.I followed that instruction — but during the new booking, the voucher only applied to the fare, not the seat, and the price had increased. So I had to pay more just to end up with the same issue: no seat selection.I explained this in over 10 emails with different staff members.Unfortunately, the replies often repeated the same incorrect information and never addressed my actual concern.Extremely disappointed by the lack of clear, informed support. I won’t be using FlixBus again.I kindly ask that you refrain from replying unless you can truly resolve this issue.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
