I made a small booking error and rebooked within 2 hours. FlixBus charged me 53.70 SEK per ticket (2 tickets), refused to refund the difference to my card, and issued vouchers I can’t even use. I don’t live in Sweden and won’t travel again soon — the vouchers are worthless.FlixBus replied saying this was “according to their Terms and Conditions.” That’s exactly the problem. Hiding behind rigid policies while ignoring common sense and basic customer fairness is why I won’t use them again. They incur zero cost for a system-side change, yet they keep your money.💡 Use VyBuss or SJ Trains instead — better service, clearer policies, and actual human support.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
