My kids (15 & 16) booked the bus this morning at Heathrow and were directed to their stop to wait. When the bus didn't come they asked again and were directed to a different stop and told they'd missed their bus. They waited for the next one and were told they were not allowed to board (company policy) even though there was space. They tried again with the next bus but same result. They were told they have to buy a new ticket if they want to travel. I called customer service who confirmed it is company policy and therefore no refund. First and last time trying Flixbus. They've gone on the train.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
