First time trying this company rather than my usual coach operator which is National Express in the uk. Booked a ticket less than one hour before advertised time (no mention of delays). 20 minutes after scheduled arrival I get a message saying the coach is running over one hour late, therefore clearly known when I bought the ticket. Another Flixbus going to exact same destination arrives, won’t let us board despite how coach being almost empty and his next stop is my destination. Was going to airport so couldn’t just wait around indefinitely in the hope my coach arrives. They refuse refund as it’s not expected to be over 2 hours late !!…. I just obtained a refund via chargeback from my credit card. Don’t use this company if you need a reliable service, or an operator than can operate in the interest of their customers by letting them get on an empty coach going to same destination !!. This isn’t a company for me.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
