Booked 2 tickets from Verona Italy to Venice. The tickets clearly state pickup point is the train station (porta nuova) and they even email a link to the exact bus stop at the station, however we stood and waited and no bus arrived. After realizing wasnt coming we googled to find out from bad reviews that the actual bus stop was at a gas station 6 minutes away. This review was posted 2 months ago so they refuse to fix the problem. Missed the bus had had to book to train tickets. Spoke to their chat customer service and completely useless and said since some people made it on the bus they can only refund $15 euros
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
