Our FlixBus trip was delayed initially by *five* hours, and we were only informed on very short notice. Then it got delayed by another hour and fifteen minutes without any warning at all. The journey itself was okay, but when we got to the border control area between France and London, we had a really bad experience. The bus didn’t even count the passengers properly and left us behind, so we had to talk to the staff on site to help get the bus to come back and pick us up.Overall, our experience was really not good at all. Even when we tried to reach out to the company to get some kind of compensation, we didn’t get any response, and they refused to offer any compensation.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
