I booked some travel from Barcelona to Perpignan for 6 people. By accident this booking was made twice as i was told my first payment had not gone through. Made the payment with another bank card only to find the first transaction had actually gone through. Contacted Flexi bus to be told i could not have a refund and could only have vouchers as their policy states. The tickets cost me £325.76 i feel this money has been stolen from me as i know there is no way i am going to use them. No Flexi bus operates in the area i live in so how can i use these vouchers. Flexi bus doesn't meet the needs of their customers. this is a large amount of money i have lost. Your refund policy seriously needs to change to meet the needs of your customers. FLEXI BUS YOU ARE A DISGRACE.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
