Rang "general" enquiry line to ask why a coach was delayed because our son was nearly 2 hours late. Was told they cannot tell me due to GDPR. I wasn't asking for personal details, just the reason why one of their coaches was delayed????Today we had our coach to London pick-up point changed 3 times and 4 delay emails. Then the coach didn't even collect us and 10 others from UWE. I can't understand how this company can treat their customers this way and still stay in business
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
