I haven't received any information about my luggage in 5 working days! Customer service was difficult to contact and unhelpful in assisting me to reach drivers who could have waited a few minutes at the next stop to help me retrieve my forgotten suitcase. In today's technological age, it's frustrating not to have a way to communicate with the bus. Unlike services like Uber or Bolt, where you can directly contact the driver if you forget something, this service lacks that option. I traveled to a different country without my suitcase, and after 5 days, I still have no updates. I will be seeking compensation if it is not returned to me soon.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
