had an extremely disappointing experience with this service and their customer support. I had to cancel a $49 ride because I came down with a stomach virus and physically couldn’t travel. Despite this being a legitimate medical reason, I was only refunded $11. Customer service repeatedly hid behind “policy” instead of showing any basic understanding or flexibility for a situation completely outside of my control.
What made the experience even worse was being told there was no higher level of management available to review the situation. That’s incredibly frustrating when you’re trying to resolve a legitimate issue. I even had to book another ride for $32 afterward, so this situation ended up costing me even more money.
The lack of empathy, accountability, and willingness to help was shocking. If this is how they treat customers who run into unavoidable situations like illness, it says a lot about how little they value the people using their service. I will absolutely not be using this service again and would strongly caution others before booking with them.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
