I've been compelled to use this service for a few years, as there are no alternatives to get from the airport to my destination. Each time, the experience worsens. The drivers are consistently rude and once even broke my luggage handle. Their English is limited, and they resemble cargo truck drivers. They canceled my bus with only 12 hours' notice, causing me to rearrange flights at a significant cost. Buses are frequently late, sometimes by nearly an hour for a 3.5-hour trip. It feels like a chaotic zoo.
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