Review Time
The service should ensure that drivers are properly trained instead of stopping in the middle of the road to ask for directions from pedestrians. The ride was extremely uncomfortable due to the excessive heat, and despite polite requests from multiple passengers, the driver refused to turn off the heating. This experience was very disappointing. I do not recommend this service and suggest avoiding it altogether.
The company needs to train their drivers better. It's unacceptable for a driver to stop in the middle of the road to ask for directions. The ride was extremely uncomfortable due to excessive heat, and despite multiple polite requests, the driver refused to turn off the heating. SHAME ON YOU! I DO NOT RECOMMEND THIS SERVICE AT ALL! AVOID IT AT ALL COSTS.
My family and I had a terrible experience during a trip. The driver was rude and did not allow us to board, despite having tickets. The company should realize that they owe better treatment to their customers and consider firing such disrespectful individuals. I will never use this service again.
I've been compelled to use this service for a few years, as there are no alternatives to get from the airport to my destination. Each time, the experience worsens. The drivers are consistently rude and once even broke my luggage handle. Their English is limited, and they resemble cargo truck drivers. They canceled my bus with only 12 hours' notice, causing me to rearrange flights at a significant cost. Buses are frequently late, sometimes by nearly an hour for a 3.5-hour trip. It feels like a chaotic zoo.
I strongly recommend avoiding this service. The drivers were very rude to passengers. I was nearly thrown off the bus because I didn't understand the local language, and they refused to assist me. I lost important personal items during a stressful situation. Attempts to contact support were unhelpful, leaving me frustrated in a foreign country.
My friend and I were left stranded, leading to significant financial loss. Our ticket indicated a departure from a specific stop, but the bus left from a different location. The agent falsely claimed the bus departed from the correct stop, despite our evidence. We were offered a minimal refund that we never received. After booking another bus and incurring additional expenses, the company refused to refund anything. They claimed our evidence was invalid, and after multiple attempts to communicate, they simply closed the chat. We are escalating this issue to the authorities as the company seems unwilling to address our concerns.
The bus was significantly late due to a tunnel closure, causing me to miss my next connection. When I reached out to support, they inaccurately claimed the bus arrived on time. This is a blatant scam. As a business owner who uses this service regularly, I will be looking for a new provider after this experience.
My experience with this service was disappointing. The bus broke down during our journey, leaving us stranded. This reflects a serious lack of responsibility towards passengers who expect reliable service. However, I must commend the drivers for their professionalism and kindness during this stressful situation. It raises concerns about how the company sends out buses that aren’t properly maintained. I advise others to reconsider booking with this service, as drivers seem to be the only reliable part of the experience.
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