My friend and I were left stranded, leading to significant financial loss. Our ticket indicated a departure from a specific stop, but the bus left from a different location. The agent falsely claimed the bus departed from the correct stop, despite our evidence. We were offered a minimal refund that we never received. After booking another bus and incurring additional expenses, the company refused to refund anything. They claimed our evidence was invalid, and after multiple attempts to communicate, they simply closed the chat. We are escalating this issue to the authorities as the company seems unwilling to address our concerns.
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