I booked a trip from Rijeka to Zagreb, but the bus did not arrive. I had to buy other tickets (a different company)m and we missed our transport in Zagreb. I contacted the customer service, but they refused to reimburse me. They are claiming the bus went as scheduled, which is a lie. The ticket office employees told me the bus was late. Then they said it left at 14:30 (we came 20 minutes earlier than the scheduled departure time). No one knew what happened as apparently, Flixbus do not tell them anything, they just 'come and go'. We were there until 15:55, and the bus STILL did not arrive. This is not the first time there have been issues with Flixbus, but this one takes the cake. I want my money back.
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