I traveled from Firenze Villa Costanza to Trieste on 12 August 2025 on bus 540, scheduled at 15:50 (departed at 18:20). Upon arrival in Trieste, I found that my checked luggage was stolen. A fellow passenger and her father witnessed a man removing it during a stop. The bus driver later admitted the luggage compartment had been left open. I filed a police report, and the bag is easily identifiable due to unique stickers. Total estimated value: €900.I’ve tried submitting this through the lost item form 6 times, but it failed each time. Following numerous phone calls with FlixBus, I was finally able to submit the lost item form. I have since received the following response: "Sorry, but we could not find your item. It can be that it was taken by another passenger or handed over to a public lost & found office. We ask for your understanding.". My bag was stolen and I have proves. I ask for a refund of my stolen items. I would like to formally report that my bag was stolen during my journey, and I have evidence supporting this claim. Considering the circumstances and the value of the stolen belongings, I requested full reimbursement for my losses. Only after publicly disclosing the situation did I receive a response from FlixBus offering €200 in compensation—an amount corresponding to merely 22% of the total damages suffered.
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FlixBus è un operatore di servizi autobus a lunga percorrenza di origine tedesca. Ogni giorno FlixBus collega oltre 300 città europee attraverso la sua rete di trasporto, offrendo una forma di mobilità moderna, sostenibile e conveniente. Con oltre 10.000 collegamenti giornalieri verso oltre 300 destinazioni in 15 paesi, gli autobus verdi rappresentano un’alternativa di viaggio moderna e adatta a tutte le tasche. Una solida rete di partner ed un sistema di prenotazione innovativo hanno reso FlixBus uno dei principali operatori nel campo della mobilità a livello europeo.See more
