Review Time
This is absolutely the worst experience I’ve ever had with a bus company!
• Buses being an hour late, or “ghost” buses that never arrive, but the link shows that they have already departed and/or are still on their way? Easily!
• The drivers and their assistants that don’t speak a single word of English? Absolutely!
• Getting very rude and aggressive when you ask them for a proper explanation or any help? Followed by a derogatory speech in Italian about where you can go with your pathetic complaints? You’ve got it!
• No refund for “ghost” bus tickets? SICURAMENTE, NESSUN RIMBORSO PER TE!
I cannot imagine how these scammers stay in business. Never again!
ADDITIONAL INFORMATION SINCE FLIXBUS SUDDENLY DECIDED TO REACH OUT:
There were three of us. We were supposed to go from Ljubljana, Slovenia, to Trieste, Italy, on February 13, 2026 (09:15 - 10:50). We arrived at the Ljubljana bus station 15 minutes before departure, only to find out that our bus was going to be late. When it finally arrived, the staff didn't let us board, claiming that it was not OUR bus (the electronic tableau stated otherwise). Our further inquiries about what we should do and where our bus was were met with hostility, gibberish, and curses.
This is absolutely the worst experience I’ve ever had with a bus company!• Buses being an hour late, or “ghost” buses that never arrive, but the link shows that they have already departed and/or are still on their way? Easily!• The drivers and their assistants that don’t speak a single word of English? Absolutely!• Getting very rude and aggressive when you ask them for a proper explanation or any help? Followed by a derogatory speech in Italian about where you can go with your pathetic complaints? You’ve got it!• No refund for “ghost” bus tickets? SICURAMENTE, NESSUN RIMBORSO PER TE!I cannot imagine how these scammers stay in business. Never again!ADDITIONAL INFORMATION SINCE FLIXBUS SUDDENLY DECIDED TO REACH OUT:There were three of us. We were supposed to go from Ljubljana, Slovenia, to Trieste, Italy, on February 13, 2026 (09:15 - 10:50). We arrived at the Ljubljana bus station 15 minutes before departure, only to find out that our bus was going to be late. When it finally arrived, the staff didn't let us board, claiming that it was not OUR bus (the electronic tableau stated otherwise). Our further inquiries about what we should do and where our bus was were met with hostility, gibberish, and curses.
I contacted FlixBus customer service before booking to confirm whether I could travel with my cat. The agent explicitly said it would be allowed.On the day of travel, I was denied boarding. FlixBus now refuses a refund, hiding behind policy and ignoring the incorrect advice given at the point of sale.I incurred additional costs and was left stranded. Support has repeated template responses and refused escalation.This is misrepresentation of service and extremely poor customer care.
I lost the train for Berlin. When I was in Verona I toke a bus for Berlin. FlixBus had a good price and i bought a ticket for Berlin. The bus arrived 40 minutes late in Verona. But I arrived in Prague early for the other bus. The trip was cool, it was my first time with FlixBus. There is a point for information in Verona train Station. In Prague the bus arrived on time, I toke that and I went to Berlin. Thank you!
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FlixBus è un operatore di servizi autobus a lunga percorrenza di origine tedesca. Ogni giorno FlixBus collega oltre 300 città europee attraverso la sua rete di trasporto, offrendo una forma di mobilità moderna, sostenibile e conveniente. Con oltre 10.000 collegamenti giornalieri verso oltre 300 destinazioni in 15 paesi, gli autobus verdi rappresentano un’alternativa di viaggio moderna e adatta a tutte le tasche. Una solida rete di partner ed un sistema di prenotazione innovativo hanno reso FlixBus uno dei principali operatori nel campo della mobilità a livello europeo.See more
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