To begin, the trip from Budapest to Trieste was nice. The bus was on time, the drivers, while not particularly friendly, were professional. We arrived in Trieste a few minutes early even though we had an unscheduled stop at a rest area so that one of the drivers could exchange a package with a truck driver and have a conversation. It was on the return trip that I had problems. I was scheduled to take a morning bus from Trieste, Italy to Budapest, Hungary. After waiting for almost an hour with no bus, one of my fellow travellers went in to the station to find out what was happening. It turns out that the bus diverted to another stop and had left (because of a marathon race on the streets of Trieste). None of us had been notified of this change. The rest of the group was going to a closer location and the local services took care of them for additional cost. My trip was much longer and I was told that there was nothing anyone could do. Finally the counter girl took pity on me and called Flixbus for me. There was a bus leaving at midnight (more than a 12 hour delay) or another one the next morning. I chose the midnight bus as there was no offer of accomodation or meals or any of the other things specified in the carriage agreement. After much discussion, I was told that they would be willing to let me take that bus but that I would have to pay an additional 19 Euro. Not only did I have to sit around for 12 hours but it cost me a sizeable amount. I did not receive any offers to provide the things specified in the cs agreement. This was in no way my fault as I was at the bus stop well ahead of the specified time. There were several other passengers there as well and no one received notification of a change. I would say terrible customer service but there was no customer service.
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FlixBus è un operatore di servizi autobus a lunga percorrenza di origine tedesca. Ogni giorno FlixBus collega oltre 300 città europee attraverso la sua rete di trasporto, offrendo una forma di mobilità moderna, sostenibile e conveniente. Con oltre 10.000 collegamenti giornalieri verso oltre 300 destinazioni in 15 paesi, gli autobus verdi rappresentano un’alternativa di viaggio moderna e adatta a tutte le tasche. Una solida rete di partner ed un sistema di prenotazione innovativo hanno reso FlixBus uno dei principali operatori nel campo della mobilità a livello europeo.See more
