It was a terrible experience. The wifi on board was actually not working for 5 hours of trip. When I reached my destination from Pisa to Rome Fiumicino I had the bad surprise that my trolley bag was not there and someone else, in the previous stop to Grosseto, took my bag without any control and check of the drivers. When I asked for explanation and help to the driver, he was really rude and in a totally unprofessional way said that was my problem and he could not do anything to help me to recover my bag. When I called the customer service, it was unreachable and after many calls, finally the person told me that they are not responsable for the buggage transported on their buses and that in my case I should recover the bag by myself from the other customer that took it by mistake, but of course I have to contact that person on my own. The unbelievable thing was that for privacy reason flixbus is not allowed to give me any contact or phone number of the same person to have my bag BACK. So how they suppose to recover a bag if they are not able to contact the other side and they cannot give me any information to find it on my own ??? The only thing that they suggested me to do was to fill in a form online and hope that the old lady from Grosseto that took my bag would be able and honest enough to contact them and rise the same issue.. I traveled other times with this company and I was really happy, but this time I'm really disappointed. This is an irresponsible and totally unprofessional way of working.
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FlixBus è un operatore di servizi autobus a lunga percorrenza di origine tedesca. Ogni giorno FlixBus collega oltre 300 città europee attraverso la sua rete di trasporto, offrendo una forma di mobilità moderna, sostenibile e conveniente. Con oltre 10.000 collegamenti giornalieri verso oltre 300 destinazioni in 15 paesi, gli autobus verdi rappresentano un’alternativa di viaggio moderna e adatta a tutte le tasche. Una solida rete di partner ed un sistema di prenotazione innovativo hanno reso FlixBus uno dei principali operatori nel campo della mobilità a livello europeo.See more
