We booked Flixbus tickets from Paris to Le Mont Saint Michel, but the trip was cancelled by Flixbus. We have got a corresponding sms received after more that 1.5 hours waiting the bus. Naturally we tried to claim a refund, but received a very original answer: "Once you decide to board the bus even after a delay and the transportation has taken place, i.e. the contract was fulfilled, refunding or compensation is not possible." And we are wondering now, how could we board a cancelled bus?.. Maybe Flixbus think that buying another tickets of another transport company means fulfilling their contract obligations, and in this case there is no better confirmation that it is better not to contact this company at all. But on the other hand, we hope that it was just a misunderstanding, and the company will make a refund. We are waiting for a competent answer from the representative of the company.
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FlixBus è un operatore di servizi autobus a lunga percorrenza di origine tedesca. Ogni giorno FlixBus collega oltre 300 città europee attraverso la sua rete di trasporto, offrendo una forma di mobilità moderna, sostenibile e conveniente. Con oltre 10.000 collegamenti giornalieri verso oltre 300 destinazioni in 15 paesi, gli autobus verdi rappresentano un’alternativa di viaggio moderna e adatta a tutte le tasche. Una solida rete di partner ed un sistema di prenotazione innovativo hanno reso FlixBus uno dei principali operatori nel campo della mobilità a livello europeo.See more
