My friend and I missed our original bus due to a change in the pickup location which wasn't pointed out very well on the ticket. We had shown up at the original pickup location (asked staff around if we were in the right spot) and no bus showed up. Our ticket had two portions as there was a small layover in a town. We decided to take a train to catch up to the next stop to reconnect with our bus. The train set us back 100 EURO! We showed up at the next stop. The bus was 15-20min late and then the bus driver would not let us board. We had a ticket for the first portion and second. However, their check in system would not allow the driver to check us in on his phone even though we could clearly see our names on his phone. We spoke with him and he laughed and did not allow us to board. We needed to get to our final location so had to pay 59 EURO to board a bus we had already paid for. I have spent 3 months now emailing (back in my home country now) Flixbus with only an offer to provide credit towards a new trip. I don't think I want to ever ride with them again. I want the Money back that was wrongfully taken from me as I already had a valid ticket for the journey. On top of that both the customer service agents and bus driver were very rude through the process and they just don't seem to care. Went three-four weeks without responses. The day that was meant to be fun and only cost us 45 Euro turned into a terrible experience and set us back the original cost plus 159 EURO. Could have flown to our destination for that! I'll try another provider next time before I have spend another penny on them. Also WIFI does not work!
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FlixBus è un operatore di servizi autobus a lunga percorrenza di origine tedesca. Ogni giorno FlixBus collega oltre 300 città europee attraverso la sua rete di trasporto, offrendo una forma di mobilità moderna, sostenibile e conveniente. Con oltre 10.000 collegamenti giornalieri verso oltre 300 destinazioni in 15 paesi, gli autobus verdi rappresentano un’alternativa di viaggio moderna e adatta a tutte le tasche. Una solida rete di partner ed un sistema di prenotazione innovativo hanno reso FlixBus uno dei principali operatori nel campo della mobilità a livello europeo.See more
