Utterly unacceptable service! My elderly mother relocated to her new residence three months ago, which has an LPG tank in terrible condition. As a new customer, she should have received a brand new tank. She hardly uses any gas since she prefers a cooler environment, having been accustomed to coal fires. An engineer arrived unexpectedly, claiming she wasn't using enough gas and needed to inspect for a leak. He identified an issue with the tank and charged her for both labor and parts! What are the standing charges for then? The website states that the company is responsible for tank maintenance and repairs! The engineer pressured my elderly mother into getting it repaired, costing her a few hundred pounds, and then threatened that they might need to dig up the driveway, suggesting she should start saving for potential thousands in costs! It appears they send these engineers out to intimidate customers into unnecessary repairs and question their gas usage. As her Power of Attorney, I will ensure the tank is removed completely and a heat pump is installed instead! She is too unwell to deal with the stress caused by this situation!
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