I’ve been a customer for over 8 years, mostly without any complaints. My contract was up for renewal and the quote I received from the Flogas team seemed a little high. I asked Calor for a quote and they responded with a very fair competitive quotation which I accepted and signed all the contracts. I also contacted the Flogas team to say sorry their quote was too high. I received no response. Calor processed things which involved contacting Flogas and things seemed to be settled. However I received an email from Abdullah H with a new, favourable quote, explaining they were sorry I had chosen Calor but I could change my mind with no repercussions if I choose. Following a conversation with Abdullah H I did change my mind and decided to remain with Flogas. This is completely due to Abdullah approach, no pressurised sales techniques just calm reasoning and facts. Pity the other Flogas team were less customer focused. Thank you Abdullah.
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