I’ve been a customer of the service for about three years, and up until September 2025, I had no significant issues. Unfortunately, since then, the service has noticeably worsened. Since September, I’ve faced continuous challenges in reaching customer support, including five instances where I was left on hold for over an hour each time. Additionally, bills have vanished from the online portal, making it impossible to accurately track usage or charges. When I finally got through to a representative, I was offered a higher rate than my current one—and even more than what was quoted in my renewal offer. Before I could raise any questions or discuss this, the call was abruptly disconnected, and I never received a callback. This is entirely unacceptable. It’s incredibly disappointing to witness such a drop in service after years of smooth sailing. A utility provider should be accessible and transparent with billing, which is not the case at present. Based on my recent experience, I cannot recommend this service, and I hope they urgently resolve their customer support and billing portal issues.
Claim your business profile now and gain access to all features and respond to customer reviews.
Flogas Ireland, a DCC Business, is a leading supplier of Liquefied Petroleum Gas (LPG), Natural Gas & 100% Green Electricity across the island of Ireland, servicing a diverse range of market sectors and applications including the industrial, commercial, domestic, catering, agricultural and automotive markets.
