Review Time
I CANCELLED DURING MY COOLING OFF PERIOD, Flogas kept my supply with them for 3 weeks telling me it had been requested to be cancelled on the 24.02.26 i got a email confirming cancellation 11.02.26 absolute terrible supplier to deal with never again.
From the the last time I wrote here I am no further the esb eventually disconnected the power after waiting months after paying for it to be done still can't this bill sorted I am been billed for amounts that I do not owe I can't get them by phone or email such an incompetent c company stay away from them got your reply the email does shows invalid email me directly
Customer Service is very bad and unresponsive. I have tried calling and can never get through and always on hold for over 20 minutes.
I updated my direct debit details in November 2025. I received confirmation of the update. A bill was due to be taken on December 19th via direct debit. This was never taken. I followed up on January 5th, and was told on January 8th this would be sorted as soon as possible. The bill was never taken. I followed up on January 21st and got no response. I have tried calling the customer service line and can never get through. Today on the 03/02/2026, I received a letter dated 27/01/2026, stating I have an overdue payment, and if not paid in the next 10 days I could face disruption to my service. I have tried fixing this multiple times ans noone is responding.
The app also does not work at all.
I’ve been a customer of the service for about three years, and up until September 2025, I had no significant issues. Unfortunately, since then, the service has noticeably worsened. Since September, I’ve faced continuous challenges in reaching customer support, including five instances where I was left on hold for over an hour each time. Additionally, bills have vanished from the online portal, making it impossible to accurately track usage or charges. When I finally got through to a representative, I was offered a higher rate than my current one—and even more than what was quoted in my renewal offer. Before I could raise any questions or discuss this, the call was abruptly disconnected, and I never received a callback. This is entirely unacceptable. It’s incredibly disappointing to witness such a drop in service after years of smooth sailing. A utility provider should be accessible and transparent with billing, which is not the case at present. Based on my recent experience, I cannot recommend this service, and I hope they urgently resolve their customer support and billing portal issues.
1) My dashboard is not displaying any smart data, making it impossible to monitor usage. 2) I've attempted to reach the support team for 2 days (4 tries) but have been stuck at positions 42 and 23 in the queue, with no progress. 3) I haven't received any responses to my emails. Update 07/01/2026
A representative replied, suggesting I use an external dashboard to track usage since they don't provide time-of-use tariff costs in their portal. This is quite unhelpful for those wanting to manage costs. Although I appreciate the assistance, I'm planning to cancel as soon as possible.
The customer support is TERRIBLE. 1. The billing amount is INCORRECT. The company updated our meter reading twice, yet they still attempt to overcharge me. 2. I tried calling numerous times, but the wait times are outrageous! No one ever picks up! I left my number for call backs, but never heard back! 3. The escalation email mentioned in other reviews was completely useless—no one responded to my email inquiries or follow-ups.
I have been with the service for a year without problems, but as my contract expires on December 15th and I signed with a new supplier starting December 12th, now they are demanding early exit fees. I mistakenly thought I could delay the new contract until the current one ends. However, the company refuses to waive the exit fees, even though it's only a couple of days early. This experience has deterred me from dealing with them again.
The company withdrew a direct debit from my account without proper notice. I made several attempts to reach them, but no one answered. When I finally contacted the credit control department, the representative was quite rude. They deducted €327 instead of the agreed €119 and provided an incorrect contact number via email. This experience is truly disappointing and reflects poorly on their services.
The company withdrew a direct debit from my account. I tried calling many times, but no one answered. When I contacted the credit control team, the representative was very disrespectful. They deducted €327 instead of the agreed €119 and then sent me an incorrect contact number via email. This is truly shameful and reflects poorly on their services.
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Flogas Ireland, a DCC Business, is a leading supplier of Liquefied Petroleum Gas (LPG), Natural Gas & 100% Green Electricity across the island of Ireland, servicing a diverse range of market sectors and applications including the industrial, commercial, domestic, catering, agricultural and automotive markets.
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