Customer Service is very bad and unresponsive. I have tried calling and can never get through and always on hold for over 20 minutes.
I updated my direct debit details in November 2025. I received confirmation of the update. A bill was due to be taken on December 19th via direct debit. This was never taken. I followed up on January 5th, and was told on January 8th this would be sorted as soon as possible. The bill was never taken. I followed up on January 21st and got no response. I have tried calling the customer service line and can never get through. Today on the 03/02/2026, I received a letter dated 27/01/2026, stating I have an overdue payment, and if not paid in the next 10 days I could face disruption to my service. I have tried fixing this multiple times ans noone is responding.
The app also does not work at all.
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Flogas Ireland, a DCC Business, is a leading supplier of Liquefied Petroleum Gas (LPG), Natural Gas & 100% Green Electricity across the island of Ireland, servicing a diverse range of market sectors and applications including the industrial, commercial, domestic, catering, agricultural and automotive markets.
