The service was extremely disappointing, with miscommunication from the start. Returns are at the customer's expense, and with each pack weighing 20kg, it's unreasonable. I emphasized the urgency for delivery, but it still went wrong. Items were not delivered on time, and I was told to return within 14 days during the festive period, which is unmanageable. I was told a refund would be processed, but it never happened. I contacted them multiple times and received the same unhelpful response. It's particularly frustrating during the holiday season. There is no customer support to assist. The owner should be made aware of this poor service.
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We pride ourselves on offering value for money on quality laminate, vinyl click (LVT/SPC) and wood flooring products. All of our products are premium quality and come with full manufacturer warranties for peace of mind.
