Review Time
Would 100% recommend this company for flooring, they are fast with communication delivery was a decent time to and the pricing was fab. Also great quality flooring even the delivery driver was lovely unloaded the pallet for me and put it in my house as I have a toddler so he didn’t want to leave me struggling unloading it.
There were initial delays with my order — the sample arrived much faster than the actual item, which I ordered on July 7. I was initially told delivery would be on the 9th, then the 11th, and during this time, it was hard to reach them by phone or email, which was frustrating, especially with a fitter scheduled. However, all issues were eventually resolved, and I did receive my item. Once things were back on track, the team was helpful and sorted everything out.
The service was extremely disappointing, with miscommunication from the start. Returns are at the customer's expense, and with each pack weighing 20kg, it's unreasonable. I emphasized the urgency for delivery, but it still went wrong. Items were not delivered on time, and I was told to return within 14 days during the festive period, which is unmanageable. I was told a refund would be processed, but it never happened. I contacted them multiple times and received the same unhelpful response. It's particularly frustrating during the holiday season. There is no customer support to assist. The owner should be made aware of this poor service.
I would highly recommend this company! It was a pleasure to order from them. The flooring is beautiful and the customer service was outstanding. My order was processed quickly, and the delivery driver was friendly and careful with the items. You won't be disappointed with their products. I look forward to placing more orders and supporting small businesses.
I'm unsure why there is a one-star review here. I made one purchase and highly recommend this service. The customer service was fantastic from start to finish, delivery was swift, and the laminate looks beautiful. I appreciated receiving a follow-up message for feedback, which is rare with larger companies. Very impressed and will recommend to others. Thank you.
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We pride ourselves on offering value for money on quality laminate, vinyl click (LVT/SPC) and wood flooring products. All of our products are premium quality and come with full manufacturer warranties for peace of mind.
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