floordepot.co.uk

4
4 Based on 139 reviews

We pride ourselves on offering value for money on quality laminate, vinyl click (LVT/SPC) and wood flooring products. All of our products are premium quality and come with full manufacturer warranties for peace of mind....

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Average Rating

4

/
5

139 Reviews

5 Star
68%
4 Star
6%
3 Star
1%
2 Star
4%
1 Star
21%

All Reviews

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Review Time

Rachel Lambert
Would 100% recommend this company for flooring, they are fast with communication delivery was a dece

Would 100% recommend this company for flooring, they are fast with communication delivery was a decent time to and the pricing was fab. Also great quality flooring even the delivery driver was lovely unloaded the pallet for me and put it in my house as I have a toddler so he didn’t want to leave me struggling unloading it.

5
Date of experience: Feb 20, 2026
Leopold Cook
Consider this review before using this service

This is my second negative review about this company. The first one did receive a response, which was the only way I could get their attention. I was then as

1
Date of experience: Dec 26, 2025
Matthias Coleman
Good outcome, but communication needs improvement

There were initial delays with my order — the sample arrived much faster than the actual item, which I ordered on July 7. I was initially told delivery would be on the 9th, then the 11th, and during this time, it was hard to reach them by phone or email, which was frustrating, especially with a fitter scheduled. However, all issues were eventually resolved, and I did receive my item. Once things were back on track, the team was helpful and sorted everything out.

4
Date of experience: Dec 26, 2025
Regina Price
Underlay Missing from Order

I didn't receive my underlay with the order. I was informed that it would be delivered separately the next day, but it never arrived, and I couldn't reach anyone for assistance.

2
Date of experience: Dec 25, 2025
Venus Smith
Poor service. Avoid this seller

The service was extremely disappointing, with miscommunication from the start. Returns are at the customer's expense, and with each pack weighing 20kg, it's unreasonable. I emphasized the urgency for delivery, but it still went wrong. Items were not delivered on time, and I was told to return within 14 days during the festive period, which is unmanageable. I was told a refund would be processed, but it never happened. I contacted them multiple times and received the same unhelpful response. It's particularly frustrating during the holiday season. There is no customer support to assist. The owner should be made aware of this poor service.

1
Date of experience: Dec 24, 2025
Bridget Morris
Highly recommend this service!

I would highly recommend this company! It was a pleasure to order from them. The flooring is beautiful and the customer service was outstanding. My order was processed quickly, and the delivery driver was friendly and careful with the items. You won't be disappointed with their products. I look forward to placing more orders and supporting small businesses.

5
Date of experience: Dec 24, 2025
Great price and quality

I can't find any faults; the price and quality are excellent.

5
Date of experience: Dec 24, 2025
Walden H.
Top choice for flooring

Fantastic selection and quality product. Delivery was prompt. If you're in need of flooring, look no further.

5
Date of experience: Dec 24, 2025
Dora Powell
Surprised by the negative review

I'm unsure why there is a one-star review here. I made one purchase and highly recommend this service. The customer service was fantastic from start to finish, delivery was swift, and the laminate looks beautiful. I appreciated receiving a follow-up message for feedback, which is rare with larger companies. Very impressed and will recommend to others. Thank you.

5
Date of experience: Dec 24, 2025
Chris Barnes
Stunning flooring

The flooring was delivered on time and has transformed my kitchen just in time for Christmas.

5
Date of experience: Dec 23, 2025

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Business Details

  • We pride ourselves on offering value for money on quality laminate, vinyl click (LVT/SPC) and wood flooring products. All of our products are premium quality and come with full manufacturer warranties for peace of mind.

  • email hello@floordepot.co.uk
  • call 03300102987
  • language https://www.floordepot.co.uk

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