DecidingMy wife and I were finishing our 700 sq ft basement and needed flooring for the concrete floor. Flooret made deciding on a style and color easy. Their staff were available for phone questions without any wait and they responded to emails promptly. We ordered some samples to compare to samples from other stores and they arrived quickly and it was an easy process overall.PurchasingWhen my wife and I decided on the flooring we wanted, we were prepared to buy it online. However, I had some last minute questions so I called in and the representative told us he would be happy to take our order over the phone. He also asked if we would like to participate in this review program where we would need to give them before-and-after photos and give them a review after the installation was complete, and in return he would give us free shipping on our order, saving us $200. I was happy to agree to this. ReceivingWe ordered our flooring months ahead of our planned installation time frame. It arrived in October of 2024 and we had an installer scheduled for February of 2025. The delivery process was smooth. Our flooring came on a pallet wrapped up in plastic. The freight delivery operator used a forklift to place the pallet into our garage. There was some small trouble with the forklift getting enough traction to get over the berm of the garage floor from the driveway but after a few attempts it was fine. I unwrapped the pallet and manually moved the boxes to the basement of our house for acclimatization. This was difficult and time consuming but there was no way for the forklift to have gone down to our basement doors in the back yard. Once it was empty, I noticed that the pallet was partially broken and not useful for reuse. Because of this, I took it apart with hand tools and put it in the trash.PreparationWhen we hired our installer, it was on the recommendation of local installers from Flooret. He told us when he first visited our house that our basement concrete floor was quite "wavy" and needed significant levelling before the flooring could be installed. He used a variety of industrial grade concrete planing and grinding machines in addition to self leveler material to being our floor into spec. This took about two full weeks of work, and is entirely because of the state of our concrete floor.InstallationWith the concrete finally in spec, the actual laying of planks went from beginning to end in about 2 work days. Our installer told us there was no trouble with this process. We were very happy with the results.ReturnWhen we made our purchase, both Flooret and our installer recommended we buy extra flooring and trim in case of errors during installation. Because of this, we wound up with 8 boxes of unopened flooring and 3 pieces of trim to return. I contacted Flooret to make a return whereupon I learned that they would give us a full refund but since we were returning more than 3 boxes of flooring that we would need to prepare and pay for return freight shipping. This meant finding a pallet that could accommodate the flooring boxes, which are larger than a standard pallet. I began looking on the local craigslist for pallets in my area. It also meant we would have to purchase a return kit from Flooret for $25 containing rachet straps and plastic wrap to prepare the shipment to their specifications. Luckily, my wife was contacted by a neighbor who wanted to buy 7 of the 8 boxes of flooring we had, and we sold it to them for a discount.With only one box of flooring to return, Flooret gave us a new return quote for parcel shipping, so I didn't need to find a pallet anymore. We still had to pay for the parcel shipping but it would come out of the return amount. I also had to find bubble wrap and piece together large, long cardboard boxes for the returns. This took a lot of doing and duct tape, but we were able to drop the flooring and trim returns off at a Fedex Office location easily. In all, we lost about 25% of the purchase price trying to offload or return our excess materials.The return process is the only negative part of our interaction with Flooret. I know that their return information is posted on their website, but I do not think this process is made clear enough during the purchasing process. If I had known I might need to reuse the pallet they shipped the materials on, then I would have tried to repair it rather than dismantling it. But I don't think "pallet repair" should be a necessary skill when making a purchase like this. Contrast this with buying from a local big box home center where we could have taken our returns back no problem in a single trip to town and gotten full price.OverallDespite the onerous return process, I think that Flooret was a good choice for our project and the benefits outweighed the drawbacks. We are very happy with the floor we have now.
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Flooret is a refreshingly transparent flooring company, offering premium vinyl floors at factory-direct prices to give customers the greatest quality for the lowest cost. We are taking a stand against unnecessary markups as floors travel from factory to brand to distributor to retailer and finally to you at upwards of 600% the original factory price. You will not find hundreds of options on our site either. We take pride in our floors, cut no corners, and select only the best. Our specs are second to none in the industry for both residential and commercial use. Using the internet as our showroom along with direct mail sample boxes, Flooret makes selecting and purchasing floors more enjoyable and stress-free than ever before.See more
