I faced a refusal to process my refund after returning items. It's wise to be cautious with this company and always use a credit card for potential disputes, as they seem unwilling to handle refunds properly. We ordered 5 boxes in advance of a larger purchase to ensure the color matched our home (color variations are common, so we wanted to verify before spending thousands). Unfortunately, the color didn't align with the samples or online images, prompting us to arrange a return. Frustratingly, we had to schedule the pallet collection ourselves, package it, and have it delivered to their warehouse. Once the pallet arrived, we received confirmation from their support team, after following up, that they accepted the return and the refund would be processed. However, 15 days later, no refund had been issued. When I called, I encountered a new timeline for the refund and an extremely rude representative who threatened to cancel the refund entirely.
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We believe that flooring is the hub of your home and like all important family members, your flooring will age and grow in character over the decades you will have together, so it is important to make the right choice and this is where flooringhub.co.uk leads the way.
Whether you are wanting the traditional solid or engineered wood flooring look, the simplicity of a high quality laminate, a modern feel with luxury vinyl tiles, or perhaps you’d be more interested in the timeless style of a herringbone floor and all at the best possible prices, then flooringhub is the place to be, so unleash your inner creative and design the perfect sanctuary to complement the life you deserve.
We offer unlimited free samples, a market leading 120 day returns policy, next day delivery and free standard delivery on all orders over £299, so it’s no wonder customers are rushing to be part of the hub family and did I mention we have great prices too.
Our team of flooring experts are available online or on the phone at 0333 002 0375 to assist you in your quest for a new lifelong flooring partner.
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