This review is probably TLDR so the executive summary is: run far away from FlooringInc which is running a scam operation. Details follow:I ordered nearly $1,000 of floor tiles via their website. Delivery consisted of someone dumping the boxes in the driveway with the boxes damaged and the tiles spilling out of the packaging. Some tiles were bent because they were dumped in a pile. I refused shipment but the shipper (FedEx) would not come retrieve the pile in my driveway.So, this doesn't seem like this is a big problem, right? I mean, I should just call FlooringInc and they'll get FedEx to come pick up the damaged stuff. So, first of all, no one picks up the phone when you try to call them. So, after several experiences of getting trapped in their useless phone tree, I started a series of emails with various FlooringInc people where there would be no response, or I would get a "I'm working on it" response, or finally "we need photos." After a couple of weeks of this, a rep claimed that they would not do anything other than replace individual tiles that were "damaged". By this point, I was having to explain that the heap of boxes sitting in my driveway had been rained on and had disintegrated, and that the tiles themselves were dirty and covered in leaves and dirt. I believe the FlooringInc reps were using Chat GPT to compose responses to my complaints that somehow acknowledged my situation without actually, you know, solving the problem. Finally, I realized that the reps were trying to stall long enough that I couldn't try to use their "30 Day Money Back Guarantee" which states "You can return your product for any reason within 30 days of delivery." So, before the 30 day deadline, I wrote back with the magic words, asking to return the product under their 30 day money back guarantee and requesting an RMA. Like magic, I was then ghosted and the rep stopped responding to email.So, I disputed the charge with my CC. The CC company ruled in my favor very quickly and refunded my money, although I had to wait a couple of months for the resolution to be finalized. Meanwhile, the pile of tiles became a neighborhood joke and a squirrel sanctuary for a few weeks over the summer.Don't get sucked into this giant dumpster fire.
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FlooringInc is your online flooring superstore. We offer wood, laminate, carpet, vinyl, specialty flooring and more.
