Review Time
I got all my questions answered and Stephie helped placed my order for me. So helpful and polite. She also helped me get the best price for what I needed. Was on the phone for a good while but she never rushed me and made sure .everything was good. Thanks Stephie
I got all my questions answered and Stephie helped placed my order for me. So helpful and polite. She also helped me get the best price for what I needed. Was on the phone for a good while but she never rushed me and made sure .everything was good. Thanks Stephie
They screwed me over on a $100 return. I got male edges for my garage floor when I needed female edges. I ordered the male edges then they would not take the female edges back. Customer service is crap you are rolling the dice with these people. Look elsewhere.
This is a scam business. They always have sales available online/phone. But if you want to talk to a customer service after making the payment, you’re screwed. No CS is available online, they’d direct you to the phone line, which takes forever to get answered.
Absolutely horrendous customer service. Ordered $800 in flooring, received the wrong product, and have been calling for 2 weeks waiting on hold, chatting with AI robots, and still no return call. I’ve waited (collectively) for hours on hold. Terrible, awful, customer service.
I have no real issue with Flooring Inc. My issue is with their shipper. Flooring Inc. arranged the shipper, so it is their problem. We ordered a large amount of flooring. About 1,400 pounds in weight. The charges for the order included lift gate service. Flooring Inc. told us order would be delivered on December 30. We had people available on the 30th to direct the truck to the correct location for unloading. The shipment arrived on December 29th without notification..and in the rain. The driver didn't ring the doorbell or try to make contact for instructions when to drop the load. He just dropped it in the middle of the driveway and took off. Unless we were going to put flooring down in a horse pasture, where he dropped it was idiotic. The flooring is contained in cardboard boxes. Any ideas on the structural integrity of those boxes if left in the rain for a few hours??? So, we had to move fast to break down the pallet and get the material under cover quickly. Needless to say, this is the last time we will order anything from Flooring Inc. I should have heeded the warnings from other past customers and done business with someone else.
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FlooringInc is your online flooring superstore. We offer wood, laminate, carpet, vinyl, specialty flooring and more.
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