Disappointed by Misleading Policies and Inflexible Customer ServiceI’m extremely disappointed with my experience with FlooringInc. I placed an order for flooring and requested a simple color change (same product, same price) instantly once I realized the wrong color had been ordered…before production or shipping. Their website clearly states that changes may be possible prior to production, but when I reached out, I was told no changes can be made at all once an order enters their system.Even more concerning, their team admitted via email that despite what the website says, they are unable to modify orders of any kind due to "system restrictions." In other words, their site gives customers a false sense of flexibility that does not exist in practice.When I pointed out this contradiction and asked for the policy to be updated to reflect reality, they refused to take responsibility or make it right. Instead, they continued to push for cancellation and reorder, a process that would unnecessarily tie up thousands of dollars on my debit card.This is misleading at best and deceptive at worst. If a company knows their system doesn’t support changes, they should not advertise that it might. I’m sharing this review in hopes of saving others the frustration I experienced. Proceed with caution and don’t rely on their website policies, they don’t reflect how this company actually operates.
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FlooringInc is your online flooring superstore. We offer wood, laminate, carpet, vinyl, specialty flooring and more.
