Ordered flooring 14/9 (Sunday) told us it would take 2 days to come into shop. Went back 5 days after (Friday) to collect it to be told it wasn’t there & they would need to chase it up. Left it with the guy who called me an hour later to say they would deliver Monday (another 3 days later) of which I said no as we were both at work & wanted the flooring down that weekend. To then be told he would have it delivered to them from the Dudley store the next day (Sat) & get it to us later that afternoon & guess what it never turned up! So we went to the store this morning (Sun now 1 week later) to see where it was & ended up in an argument with one of the staff to be told “it wasn’t his problem” unbelievable! It turns out the flooring wasn’t even at the store (yet again) but they could get it there in 15 minutes of which we told them to forget it & we wanted a refund. What an absolute joke of a company! The manager gave us no apology & the service was shocking. I would not recommend this company to anyone!
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