Ordered 6 boxes of engineered wood flooring in Nov. Arrived late, meaning our fitter couldn't fit until Xmas then. 5 boxes laid, came to 6th box and completely different flooring. Rang branch to be told we had to deal with manufactures ourselves. Branch staff (Adele and Mark) doing their best ... nice people. Spoke to a manager who was so rude to me, eventually branch staff ordered another box from manufacturer which is now a different grade and looks like totally different flooring. Been to branch today and spoke to regional manager who was even more rude than the last one..!!Even branch staff had their heads in their hands. No replies to emails, letters , even call to directors personal mobile. Nobody cares in this company. Now looking at county court claim to get whole new floor that matches ..! AVOID BUYING FROM THEM AT ALL COST !
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