I ordered their "Cupid's Delight" worth 2,799 on Feb 9, to be delivered on 02/13. I called early to confirm the delivery. When the courier arrived, To my disappointment, they delivered the wrong bouquet, an obviously inferior one. I called them and told them about the error. They sent out another courier to pick up the bouquet (And they should have already delivered the right one, but didn't). A few minutes later another courier arrived, and asked for the item to be picked up. I told them that I was expecting a delivery (The florist made a mistake in the booking process). I called the flower shop again. Some time after, courier #3 arrived. I was hoping that they got it right this time but NO. They sent another subpar bouquet. NOT worth what I paid for. Despite several calls and attempts to give them the opportunity to get it right, I did NOT get the bouquet I ordered. They offered a 15% refund. 15%!!! Not even half of what the order was, not to mention the inconvenience I experienced. I will definitely NOT order again. And I definitely do NOT recommend this shop.I understand that they're busy because of the occassion, but three mistakes without resolution is NOT ACCEPTABLE. Poor customer service and poor quality.
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Floral Delights PH is the premium online marketplace in the Philippines that connects customers with independent flower shops and florists to deliver beautiful bouquets and floral arrangements. Founded with the mission to bring the local florist experience online, Floral Delights emphasizes quality, creativity, and affordability. We carefully select partner florists who share a passion for flowers and excellent service, ensuring each bouquet is fresh, hand-delivered, and delivered on time.
We aim to revolutionize flower delivery in the Philippines making it easier to find the ideal florist that suits you, and provide customers with an easy accessible online payment platform. We look to find florists who provide same-day delivery in all areas of the Philippines, including the remote parts and islands.
Customer experience is at the core of what we do —offering a seamless online ordering process, transparent pricing, and exceptional customer service. See more
