I ordered a bouquet with a teddy bear to be delivered in Olula del Río, Spain. Not only did the flowers arrive in terrible, wilted condition, but the teddy bear I paid for was MISSING.
I contacted their customer service and they gave me a template response about a 'Quality Investigation'. It has been more than 24 hours since my last email and they are now completely IGNORING me.
This is a total lack of respect for customers. They take your money and deliver a poor service (if they deliver at all). I have already initiated a chargeback with my bank for 'Service Not As Described' and 'Missing Items'.
DO NOT BUY FROM FLORAQUEEN. They are unprofessional and their 'Quality Assurance' is a joke."
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At FloraQueen we know that sending flowers conveys a truly heartfelt message to someone special. It could be an expression of love, affection, health, happiness and a lot more.
We also know, that with every delivery we make, a great deal of trust has been placed in us to help you express your emotions in the form of beautiful fresh flowers.
Our mission is to help people share smiles, so any day can become a special occasion or to make a celebratory date extra wonderful.
We are proud to help our clients celebrate life by translating their messages into the beautiful language of fresh flowers. That is the goal that everyone in our team dedicates themselves to: Sharing smiles.See more