I ordered five oblong fibreglass planters in white. When they arrived I at first had no idea what they were because they looked like polystyrene ice-cream boxes. It turned out I had ordered the wrong size - a misclick - and that was obviously. my fault. But oh my goodness, the runaround I had trying to exchange them or get a refund - neither of which happened in the end. I spoke first to someone called Andy, who may have been the rudest person I've ever dealt with. He was aggressive, abrasive and would not let me finish a sentence. He absolutely refused to have anything to do with the issue and got very aggressive when I told him I would leave a bad review online. Subsequently the owner of the nursery wrote to me and apologised for his behaviour, but would not undertake to replace the planters because they could not guarantee that the courier company wouldn't damage them in transit. (Why use them then?) They offered me a few names to see if I could hire someone to return them, but the cost of hiring a courier would have been almost half the price of the goods. Hasn't everybody on the planet made a mistake by clicking the wrong box on a website? Most companies are happy to refund or replace. I cordially hate the planters - even with the correct dimensions I would have hated them - but now I'm stuck with them, and £1 000 poorer for the experience. The pictures online looked sleek and chic, but the real thing looks shoddy and cheap. It's your own affair whether you wish to engage with this company or not, but my advice would be - don't.
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Large Range of Planters Water Features and Garden Edging from Floraselect, Call or Email us today on 01245 422 353 or info@floraselect.net
