Review Time
Great customer service, they called to make sure I was aware because of the size of my item I’ll have to manually unload from the truck. I was aware of this but not the weight so then changed my order for the smaller size which could be unloaded on the pump truck. Great quality products, swift delivery and instant refund of difference between larger and smaller product.
It may well be my naivety but when I ordered my corten steel pedestal I really thought it would come as per the photos. It does not.What you actually receive is a welded metal block that will (from what I have read) take some 9 months to weather into the rusted metal look. No mention of this on their website or when I spoke to them about the delay in delivery. Really quite misleading!
Large fibreglass planters: I checked stock by phone before ordering online. A man of few words confirmed availability. Ordered online, and they were delivered, as agreed, within a few days. Very keen pricing. Packaged very well for pallet delivery. No complaints.
I've bought a couple of FloraSelect's matt black fibreglass cube planters on 2 separate occasions and I've had no issues at all. The planters were delivered quickly (via DPD) and were very well packaged and arrived completely undamaged.In terms of the items themselves, they seem really well made and look exactly how I'd hope they would. The finish on them is perfect with no flaws and they have a pre-drilled drainage hole too, so that saves me a job! They've not been through a winter yet, but I have no reason to expect any problems on that front. They were priced really keenly too (fibreglass planters can be very pricey), and then second one I ordered was about £20 cheaper than the first - for the exact same item! Bargain!For info, the ones I ordered were the 40x40x40cm (64 litre) planters. They do have 50cm (125 litre) and 60cm (216 litre) cube planters too.Overall, I couldn't be happier, so 5 stars from me!
I ordered five oblong fibreglass planters in white. When they arrived I at first had no idea what they were because they looked like polystyrene ice-cream boxes. It turned out I had ordered the wrong size - a misclick - and that was obviously. my fault. But oh my goodness, the runaround I had trying to exchange them or get a refund - neither of which happened in the end. I spoke first to someone called Andy, who may have been the rudest person I've ever dealt with. He was aggressive, abrasive and would not let me finish a sentence. He absolutely refused to have anything to do with the issue and got very aggressive when I told him I would leave a bad review online. Subsequently the owner of the nursery wrote to me and apologised for his behaviour, but would not undertake to replace the planters because they could not guarantee that the courier company wouldn't damage them in transit. (Why use them then?) They offered me a few names to see if I could hire someone to return them, but the cost of hiring a courier would have been almost half the price of the goods. Hasn't everybody on the planet made a mistake by clicking the wrong box on a website? Most companies are happy to refund or replace. I cordially hate the planters - even with the correct dimensions I would have hated them - but now I'm stuck with them, and £1 000 poorer for the experience. The pictures online looked sleek and chic, but the real thing looks shoddy and cheap. It's your own affair whether you wish to engage with this company or not, but my advice would be - don't.
Claim your business profile now and gain access to all features and respond to customer reviews.
Large Range of Planters Water Features and Garden Edging from Floraselect, Call or Email us today on 01245 422 353 or info@floraselect.net
flobay.com
benuta.co.uk
heatzen.co.uk
benchmarkkennels.co.uk
hotels4humanity.com
stellar.co.uk
prestigebeds.co.uk
nuovva.co.uk
coversandall.com
newgardenshop.es