I placed an order through florist.ca over the weekend and paid for same day delivery. Later on I attempted to check the status and was told same day delivery was not possible. Due to the fact that I knew the individual wouldn't be at that address and delivery wouldn't be an option beyond that date, I requested a refund. I ended up having to call back multiple times due to agents hanging up, being downright ignorant and unprofessional and was told there wasn't any management available on weekends. Some calls even resulted in pickup/hangups.
Upon further inquiry I was told that the refund had been requested and one agent who was actually quite decent at listening to my concerns informed me despite the fact that I specifically asked about a refund to my bank being applied they had only submitted thus far for a store credit. Normally this would be an adequate solution, however; due to the conduct of various representatives from the company I had zero desire to give them my business. The conduct and consumer service skills displayed by the majority of the representatives I've dealt with is sadly lacking. I've now been attempting to speak with management for 2 days and have been placed on hold and left there for over 20 mins followed by a disconnect or flat told they'd reach out to me with 24 hours (which has well passed now and still no attempt)
I am thoroughly aggravated and frustrated by the way things have been handled this far. I'm by nature a quite reasonable and understanding individual however; when one is treated in the manner I have been throughout the process, they tend to get a little pissed off.
The way it's been handled to this point is downright unprofessional and I would even go so far as to say borders on illegal.
I've went so far as to specify that ok the refund is not for store credit but funds returned to my account and told that would happen , yet no correspondence happens within the timeframe they give.
No business should be allowed to operate in such a fashion and I truly wish some sort of class action could be taken at this point as I stumbled upon many who have had similar issues once I started diving deeper into things. Maybe if they were held legally accountable and responsible for their conduct they'd either be shut down or treat people in a courteous and legal manner the way all businesses should.
Thoroughly pissed off....
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