Without wasting a lot of words and time, assume that this is the worst possible review that I can give any business establishment. Ever…. Avoid "Flowers by Nora" (flowersbynora.com) in attempting to send flowers to an area you do not exactly know. This company stated online that they were located in the delivery area so I started an order. The website said “Same day fresh flower delivery in Los Alamitos (CA). Family Owned and Operated local florist.” Near the end of the order process, I asked their location and they told me on the phone that they were located in Montebello, CA about 30 minutes from my delivery location. I still don't know where the person was. But at that point since I needed to hurry, I placed the order. That was a mistake. I shouldn’t have.They are not a traditional local franchise or chain, but rather a "call center" or "broker" website that mimics a local, independent florist. Upon receiving an order, they typically pass it to a real local florist while keeping a significant percentage of the payment, which for me resulted a lower-quality product than what I ordered. Mine was not professionally designed, just flowers stuck in a cheap glass jar. They would not refund my money, nor even redeliver a real professional arrangement to my party using mixed blooms in inventory. Rather they took $20.00 off my charge, sending me scripted regret responses to my emails, and that was done even before the charge was posted to Amex, as if that’s their MO at first sign of a complaint. This negative review will add to the other overwhelmingly negative complaints on platforms like the Better Business Bureau (BBB) and Yelp. Please read some before you order. So, if you are looking for a local florist, you should verify the physical address of the shop in the specific town to ensure it is not a call center directing orders from a different location. Please note that there is apparently a legitimate local Flowers by Nora in PA.
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