I paid an extra fee to have an arrangement sent on 10/28/25. I was contacted that evening stating they couldn’t find a florist to fulfill order that day. I requested fee refund and agreed to have it sent the following day. I was not given refund of fee. I received a call again saying they could not fulfill order on 10/29. I asked for a full refund. The company is not issuing a full refund. They are saying I was given a $20 discount. I have proof from my PayPal what I was charged and they are issuing an amount $21 less than what I paid. I sent proof but they are still not giving me my full refund.
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